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Technical Project Manager (TL)

Multiple Cities, LATAM · Computer/Software

We are seeking an experienced Technical Program Manager possessing a combination of project management skills to join our CRM Team. In this role, you will work cross-functionally with key technical stakeholders to define data structure and implement tools, and programs to expand CRM communications while providing the best experience to customers. If you enjoy working in a fast-paced environment and using your cross-functional skill set to implement programs and toolsets, this is the role for you.

As Technical Program Manager you will work with cross-functional teams from design through to delivery, implementing data that will drive CRM communications to our users. This position involves regular communication with senior management on status, risks, and change control. Cross-team coordination and project management skills are essential.

In this role you will

  • Work with cross-functional teams to coordinate the implementation of data points and tools in the ongoing efforts to push new communications for users
  • Work with engineers to architect, design, implement, support, and evaluate tools and services

Required Qualifications

  • Experience working directly with engineering teams
  • Experience managing projects across cross-functional teams, building sustainable processes, and coordinating release schedules
  • Technical Program Management: experience managing programs/projects of medium to large scale
  • Experience managing several teams at the same time. 
  • Experience leveraging Atlassian tools for effective collaboration and project or program management
  • Proficient oral and written communication skills with the ability to tailor communications to various levels of management, including precise and effective customer communications
  • Proven ability to succeed in cross-functional teams, demonstrating excellent interpersonal skills
  • Familiarity with CRM and subscriptions management.
  • Industry experience at scale with Transactional Subscription programs (50% transactional and 50% operational).
  • Industry experience with email messaging and marketing tools.
  • Experience with Data Management
  • Experience with Data Analytics is a plus, but not required
  • Experience with APIs, Architecture
  • Experience with SQL and Databases
  • Facility with Redshift, S3 and Jira
  • Familiarity with Agile Methodologies
  • Ability to work with some of our legacy systems (understand LOEs and be able to discuss with other technical program managers; work with SDE/SDM; define requirements and make recommendations)
  • Experience programming and with software development processes (prior experience as a Developer, Tech Lead, or Engineering Manager)
  • Willing to get your hands dirty along
  • Bachelor’s degree in Computer Science or related field, or equivalent work experience

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